I just got the call from Best Buy that my beloved iPod is now ready for me to pick up. As a last-ditch effort to voice my concerns to someone that I can physically choke to death, I have asked the Customer Service representative if I can talk to the Store Manager about my concerns relating to the service of this repair.
The problem here, as I see it, is that the kid at the Geek Squad set my expectation by telling me these requests usually come back in two weeks. The RMA request had 10/21 as the target date, which they hit. So their store manager will likely claim that as victory and say that they fulfilled their advertised obligation.
That, and I don’t really know what will satisfy me now that my iPod is back. The time to escalate the request is passed and the damage to my customer experience has been done. I guess if I could see to it that if this thing needed service again the request could get escalated would be enough. Or I could get a replacement instead of having to send it back through this piece of shit process.
I’m sure I will blog more tonight after I get back from this experience. I have to say, though…. I’m not expecting any miracles. Which is a very sad thing.
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2 users responded in this post
my ipod is broke too, but i got mine off amazon, what should i do. is there at least a coustmer support line i could call
If it’s under a year since you’ve got it, Apple covers it through their warranty. Contact appropriate channels at Applie website.
Otherwise, I believe your official state would be boned. You could always check with Amazon and see what their return policy is.
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